FAQ

Q: How to choose the right size for U.S. standard bridal apparel?

A: You can refer to the U.S. Bridal Size Chart on the product details page, which includes measurements for bust, waist, hip, and hollow-to-hem (in inches). For the most accurate fit:
  • - Wedding Dresses/Gowns: Have a professional tailor take your measurements (do not measure yourself). Focus on waist and hip measurements for fitted styles (e.g., mermaid, trumpet) and bust measurements for A-line or ball gown styles.
  • - Veils: Choose based on your wedding dress length and venue. Cathedral veils (108-120 inches) are ideal for formal weddings; chapel veils (72-96 inches) work for semi-formal events; fingertip veils (45-60 inches) are versatile for casual or outdoor weddings.
If you are unsure about sizing, contact our customer service team with your measurements and wedding dress style, and we will provide a personalized recommendation. We also offer virtual fitting consultations (free for made-to-order items).

Q: What are the care and preservation instructions for wedding dresses and veils?

A: Bridal apparel requires special care to maintain its condition. Follow these guidelines (detailed instructions are included with each order):
  • - Before the Wedding: Store the wedding dress in a breathable garment bag (avoid plastic) in a cool, dry place. Hang veils by the comb to prevent creasing.
  • - After the Wedding: Have the wedding dress professionally cleaned within 2-4 weeks of the wedding (choose a cleaner specializing in bridal apparel). Avoid home washing, as harsh detergents and water can damage delicate fabrics (e.g., lace, silk, beading).
  • - Preservation: For long-term storage, opt for professional preservation (acid-free box, vacuum-sealed packaging) to prevent yellowing, discoloration, and fabric deterioration. Veils can be stored in the same preservation box as the dress or in a separate acid-free envelope.

Q: Can made-to-order wedding dresses be altered after production?

A: Yes. We offer minor alterations (e.g., hem adjustment, waist taking-in, strap length modification) for made-to-order wedding dresses within 14 days of receipt. Minor alterations are free of charge; major alterations (e.g., changing neckline style, adding sleeves) will incur an additional fee (starting at $99.99). Contact customer service to schedule an alteration consultation, and send the dress back in its original packaging with the RA number. For urgent alterations (less than 2 weeks before the wedding), we offer expedited service for an additional $49.99.

Q: Are there bulk purchase discounts for bridal party gowns?

A: Yes. We offer tiered discounts for bridal party gown sets (minimum 3 gowns):
  • - 3-5 gowns: 10% off retail price + free standard shipping
  • - 6-10 gowns: 15% off retail price + free expedited shipping + custom color matching
  • - 11+ gowns: 20% off retail price + dedicated account manager + free minor alterations + free preservation bags
Contact our bridal party specialist via the customer service hotline to discuss style options, color matching, and delivery timelines.

Q: Do you offer international shipping for U.S. military bases overseas?

A: Yes. We offer shipping to U.S. military bases overseas (APO/FPO addresses) via USPS Military Mail. Standard shipping to APO/FPO addresses takes 7-14 business days, with a flat fee of $29.99 (free for orders over $499). Made-to-order items require an additional 2 weeks of production time for APO/FPO shipping. Please provide your full military address (including APO/FPO, AE/AP/AA) and contact information when placing the order, and allow extra time for delivery.